PRIVACY NOTICE

What is the purpose of this notice?

To describe how we collect and use personal data about you in accordance with the General Data Protection Regulation (GDPR).

What we need.

Caisley Eartag Ltd will be what’s known as the “Controller” of the personal data you provide to us. We only collect basic personal data about you which does not include any special categories of personal information about you (known as Special Category Data). This does however include:

• Full Business Name and Address or Registered Address
• Delivery Location Address
• Contact persons E-Mail and Telephone numbers,
• County Parish Holding and Herd/Flock numbers
• VAT number or EU equivalent (were relevant)

 

Why we need it

We need to know your basic personal data to enable us to fulfil our contractual obligation to you as Customers or Suppliers. We will not collect any personal data from you we do not need to provide and oversee this service to you.

What we do with it

We only ever use your personal data with your consent, or where it is necessary:

• to enter into, or perform, a contract with you
• to comply with a legal duty
• to protect your vital interests
• for our own (or a third party’s) lawful interests, provided your rights don’t override these.

 

In any event, we only use your information for the purpose or purposes it was collected for (or for closely related purposes).

 

We may process personal information for certain legitimate business purposes, which include some or all of the following:

• where the processing enables us to enhance, modify, personalise or otherwise improve our services/communications for the benefit of our customers
• to identify and prevent fraud
• to enhance the security of our network and information systems
• to better understand how people interact with our websites

 

Whenever we process data for these purposes we will ensure that we always keep your personal data rights in high regard and take account of these rights at all times.

 

When we process your personal data for our legitimate interests we will make sure that we consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws. Our legitimate business interests do not automatically override your interests. We will not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You have the right to object to this processing if you wish, and if you wish to do so please email [email protected] Please bear in mind that if you object this may affect our ability to carry out tasks above for your benefit.

• Caisley Eartag Ltd will never sell on your information to a 3^rd
• Caisley Eartag Ltd may pass on your details to a 3^rd party in order to fulfil your delivery requirements.

 

Where we keep it

 

The information we hold for you is stored on site and is protected by firewalls, passwords  and is only accessed by those persons requiring the need for your data. The data is backed up and taken off site for security and loss prevention purposes. Data is also stored on our third parties cloud who are also GDPR compliant.

 

We are based in the UK and we store our data within the EU.

 

How long we keep it

 

We will only use and store information for so long as it is required for the purposes it was collected for. How long information will be stored depends on the information in question and what it is being used for.

We continually review what information we hold and delete what is no longer required. We never store payment card information. We will not retain your data for any longer than necessary and the longest time that we will hold your data will be six years.

 

 

What are your rights?

 

We want to ensure that you remain in control of your personal data. Part of this is making sure you understand your legal rights, which are as follows:

 

• the right to confirmation as to whether we have your personal data and, if we do, to obtain a copy of the personal information we hold (this is known as a data subject access request)
• the right to have your data erased (though this will not apply where it is necessary for us to continue to use the data for a lawful reason)
• the right to have inaccurate data rectified
• the right to object to your data being used for marketing or profiling; and
• where technically feasible, you have the right to personal data you have provided to us which we process automatically based on your consent or the performance of a contract. This information will be provided in a common electronic format.

 

Please keep in mind that there are exceptions to the rights above and, though we will always try to respond to your satisfaction, there may be situations where we are unable to do so.

 

If you wish to raise a complaint on how we have handled your personal data, you can contact [email protected]  who will investigate the matter.

 

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office, the UK supervisory authority for data protection issues.

 

What are cookies?

Cookies are files that are saved on your computer (or other web enabled devices) when visiting our website. They are in no way harmful and do not store any confidential data such as your address, credit card details, so individuals cannot be identified based on the information that is captured.

Nowadays, cookies are an essential to the working of most websites and we use them to ensure that you get the best experience while visiting our site. We require some cookies to allow you to make a purchase and others to enable us to provide an enhanced and personalised experience.

By using our site, you consent to the use of these cookies.

Here are some examples of why we use cookies:

To allow customers to log into their accounts securely, giving them the ability to view order information using the ‘My Orders’ section, make payments etc.

To store details of  products that you recently viewed while on our website while recording any products added to your online shopping basket.

We also provide links to our social channels such as Facebook, Twitter and Youtube. If you choose to follow these links you also consent to the use of cookies from these websites.

Are cookies safe?

Yes. The information that is stored in cookies is anonymous & safe. They don’t contain personal data so they cannot identify you as an individual. If you would like to find out more about cookies and how they work, check out the BBC’s WebWise page http://www.bbc.co.uk/webwise/guides/about-cookies.

Can cookies be switched off?

While we use cookies to make sure that we can provide the best possible service to our customers, we require your consent to use them.

If you wish to withdraw your consent, or if you would like to be notified before a cookie is used, you can amend the settings in your web browser, or even prevent us from storing cookies on your computer. To find out more about how to do this, simply hit the “Help” tab in the menu bar of your browser.

Please note, if you do decide prevent us from using cookies, your experience while using our website will be very restricted and many integral parts of the site will no longer function properly, such as being unable to add products to your shopping basket or logging into your account.

Using cookies for advertisements

Some cookies are used to display adverts that target people based on their previous online behaviour. For example, if you were searching for a garden shed but didn’t complete the purchase, you may notice our ads appearing on other websites within the Google Display network.

These cookies are also safe, with no personal data collected. We are not responsible for the content or privacy policies of third party websites. For more details, see the ‘Cookies and anonymous identifiers’ section in Google’s privacy policies – http://www.google.com/policies/privacy/