Customer Service Advisor

Caisley Eartag Ltd is looking for a new member to join their small team located at Sycamore Business Park just outside Ripon, North Yorkshire.

The role would consist of Sales & Customer Service duties, ensuring that our orders are fulfilled promptly & efficiently, whilst covering goods despatch duties where necessary.

Are you?

  • Local to the Ripon area
  • Skilled in IT
  • Passionate about helping customers
  • Hardworking & enthusiastic
  • Keen to learn & develop a wider role in agriculture with a world-class product
  • Looking for job satisfaction or a new challenge
  • Happy to work as part of a small team & independently
  • Car owner

Main Job Duties and Responsibilities

  • Deal directly with customers either by telephone, electronically or face to face
  • Manage large amounts of incoming phone calls
  • Process orders
  • Take payments
  • Provide customers with information on any open orders and invoices
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Provide pricing and delivery information
  • Set up new customer accounts
  • Keep records of customer interactions
  • Follow up on customer interactions
  • Follow company process accurately and efficiently

Key skills must include:

  • Data entry proficiency
  • IT savvy
  • Attention to detail and accuracy
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Good writing skills (email etiquette)
  • Ability to multi-task, prioritise, and manage time effectively
  • Problem analysis and problem-solving skills
  • Ability to learn other software systems relatively easily

Desirable:

  • Have an agricultural background
  • Experience with Sage 50 Accounts package

Hours:

The role is a full-time position, Monday to Friday 8:30 am – 5 pm.

Please email your CV to [email protected]

Laser Operator Required

Caisley Eartag Ltd is looking for a new member to join their small team located at Sycamore Business Park just outside Ripon, North Yorkshire.

The role would consist of laser printing duties ensuring that our orders are fulfilled promptly & efficiently, whilst covering goods despatch tasks where necessary.

Are you?

  • Local to the Ripon area
  • Hardworking & enthusiastic
  • Keen to learn & develop
  • Competent in IT
  • Looking for job satisfaction or a new challenge
  • Happy to work as part of a small team & independently
  • Car owner

Key skills must include:

  • Mechanically competent
  • IT savvy
  • Highly dexterous
  • Attention to detail

Comprehensive training provided.

Hours:

  • The role is a full time position, Monday to Friday 8:30am – 5pm.

Please email your CV through to [email protected]